Privacy,
considered.
How Origin collects, uses, protects and shares your personal information when you visit the website, make an enquiry, book an appointment or receive a treatment.
Origin Esthetics (“Origin,” “we,” “us” or “our”) respects your privacy and is committed to handling your personal information thoughtfully and responsibly. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, book an appointment or receive services from Origin Esthetics.
Origin Esthetics operates in Nanaimo, British Columbia. Our privacy practices are guided by applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (“PIPA”).
Personal information we collect
The information we collect depends on how you interact with Origin and may include:
- your name, email address and phone number;
- information you submit through our website contact form;
- appointment details, booking history and service preferences;
- payment, deposit and transaction information;
- skin concerns, skincare routine, relevant health information, allergies, sensitivities, medications or other information you choose to provide for the safe and appropriate delivery of services;
- consultation notes, consent forms, treatment notes, photographs or before-and-after images where applicable;
- communications you have with Origin, including questions, feedback and reviews; and
- technical website information such as your IP address, browser type, device information, pages visited, referring website and general interaction data.
We aim to collect only the information reasonably necessary for the purposes described in this policy.
How we collect personal information
We may collect information when you:
- visit or interact with this website;
- submit a contact or enquiry form;
- book, change or cancel an appointment through Acuity;
- complete an intake, consultation or consent form;
- attend a Skin Chat, consultation or treatment;
- make a payment or purchase;
- contact us, provide feedback or submit a testimonial; or
- consent to treatment photographs or marketing communications.
Some information is collected automatically through cookies and similar website technologies.
How we use personal information
We may use your personal information to:
- respond to enquiries and communicate with you;
- schedule, confirm, change and manage appointments;
- send service-related reminders and updates;
- understand your skin concerns, goals and relevant history;
- determine whether a treatment is appropriate and provide personalized services, aftercare and product guidance;
- process payments, deposits, refunds and applicable fees;
- maintain client and treatment records;
- administer appointment and cancellation policies;
- improve our website, services and client experience;
- protect the safety, security and integrity of our clients, business and website;
- comply with legal, tax, insurance and professional obligations; and
- send marketing communications where you have chosen to receive them.
We will not sell or rent your personal information.
Consent
By providing personal information to Origin, you consent to its collection, use and disclosure for the purposes explained at the time of collection and in this policy.
Where information is sensitive—such as health information, skin history or treatment photographs—we will seek appropriate consent. Participation in marketing, testimonials and before-and-after content is voluntary and is not a condition of receiving services.
You may withdraw consent, subject to reasonable notice and any legal, contractual or safety-related limitations. Withdrawing consent may affect our ability to provide certain services.
Booking through Acuity
Origin uses Acuity to provide online scheduling and practice-management services. When you book or manage an appointment, Acuity may collect information including your name, contact details, appointment information, forms, service history and payment-related information.
Origin may access and use this information to manage your appointment and provide services. Acuity processes information according to its own terms and privacy policy. We encourage you to review Acuity’s privacy practices before submitting information through its platform.
Website platform, forms and analytics
This website is hosted by Squarespace. When you visit the website or submit a form, Squarespace may process personal information and website-use information on our behalf so the website can operate, forms can be delivered and website performance can be understood.
Contact-form submissions may include your name, email address and any information you include in your message. Please avoid including detailed medical or highly sensitive information in the general website contact form. Relevant skin and health information can be provided through the appropriate consultation or intake process.
We may use Squarespace Analytics or similar analytics tools to understand website traffic and interactions. This information helps us improve the website and may include information about your browser, device, approximate location, referring pages and activity on the site.
Payments and third-party services
Payments may be processed through Acuity or another third-party payment provider. Origin does not generally receive or retain your complete payment-card details; those details are handled by the relevant payment processor under its own privacy and security practices.
Our website may link to services operated by other organizations, including Acuity, Google Maps, social media platforms and Carly’s external skincare shop. When you follow an external link or make a purchase on another website, that organization’s privacy policy applies. Origin is not responsible for the privacy practices or content of third-party websites.
Photographs, testimonials and reviews
Origin will not publish identifiable treatment photographs, before-and-after images or client testimonials without permission.
If you consent to the use of your image or testimonial, we will explain the intended use. You may withdraw permission for future use by contacting us, although we may not be able to remove materials that have already been printed, lawfully distributed or republished by others.
How long we retain information
We retain personal information only for as long as reasonably necessary to provide services, maintain appropriate business and treatment records, resolve disputes, meet legal, tax, insurance or professional requirements and protect legitimate business interests.
Retention periods vary depending on the nature and sensitivity of the information. When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymize it.
Security
Origin uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information we hold. These may include password protection, access controls, secure third-party platforms and careful handling of client records.
No website, electronic system or method of transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
Accessing or correcting your information
You may request access to personal information Origin holds about you or ask us to correct information that is inaccurate or incomplete. We may need to verify your identity before responding.
In limited circumstances, applicable law may permit or require us to refuse access. If so, we will explain the reason where legally permitted.
You may also ask questions, withdraw consent or raise a privacy concern using the contact details below.
Children and minors
Our services are not directed to children through this website. A parent or legal guardian may be required to provide consent before Origin collects sensitive information from or provides services to a minor, depending on the minor’s age, maturity and the nature of the service.
Changes to this policy
We may update this Privacy Policy when our services, technology or legal obligations change. The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update means the revised policy will apply to future interactions.
Contact
For questions, access or correction requests, withdrawal of consent or privacy concerns, please contact the Origin Esthetics Privacy Officer through the contact form on this website or by mail at:
Origin Esthetics
Attn: Privacy Officer
2205 Northfield Road, Unit 103
Nanaimo, BC V9S 1H8
Canada